Our goal is your total satisfaction.
If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase (see exceptions below) and we'll give you a full refund. It's that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed upon completing evaluation of your returned item. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
Exceptions to 30-day return period:
- Return within 14 days of purchase - recording devices, DJ equipment, Discounted Items, workstation keyboards, rack signal processors and lighting/fog machines.
- Return within 3 days of purchase – vintage instruments
- No returns – clearance items, discontinued items, Apple hardware, opened software, books, CDs, videos, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, special orders, Pre-Order…both custom orders and items we don't stock
- Band & Orchestra returns - All returned woodwind and brass instruments incur a $15.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00
Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
International Returns: Refer to your packing list for international return instructions. If you have questions or need assistance, please call our customer service representatives at 305-513-0043
Requesting a Return: Contact our experts at 305-513-0043 to obtain a return authorization. Online orders not being returned to a retail location will be shipped to:
10600 NW 29th Terrace
Doral, FL 33172