Returns & Exchanges

At Audio Inclined, your satisfaction is our top priority. If you’re not completely happy with your purchase, you can return it within 30 days for a full refund—no hassle, no hidden fees.

Request a Return

  1. Request a Return AuthorizationContact us to initiate a return.
  2. Ensure Your Item is Eligible – See below for return conditions and exceptions.
  3. Package the Item Securely – Items must be in their original packaging and include all accessories.
  4. Ship the Item Back – Use a trackable shipping method to send your return.

Once we receive your return, we’ll inspect it and process your refund promptly.

Return Policy Details

Standard 30-Day Returns

Most items can be returned within 30 days of purchase as long as they are in brand-new condition with no signs of wear. The item must include all original packaging, manuals, and accessories. If an item was shipped for free, the original shipping cost will be deducted from the refund.

Items with a 14-Day Return Window

Certain products must be returned within 14 days of purchase, including recording devices, DJ equipment, workstation keyboards, rack signal processors, and lighting or fog machines.

Vintage Instruments

Returns on vintage instruments must be initiated within 3 days of purchase.

Non-Returnable Items

Some items are final sale and cannot be returned. This includes:

  • Clearance and discontinued items
  • Apple hardware
  • Opened software, books, CDs, and videos
  • Turntable cartridges, tubes, and in-ear products (earbuds, earplugs, in-ear monitors)
  • Special orders, custom orders, and pre-orders

Band & Orchestra Returns

  • Woodwind and brass instruments incur a $15 sanitization fee upon return.
  • Bows have a $4 restocking fee when returned.
  • Mouthpieces under $300 incur a $4 sanitization fee, while those over $300 have an $8 fee.